What’s New

Our main focus is on supercharging your photos and your photo business, and this month, we’ve made two major strides to do just that. We’re continuing to invest in areas that will help you increase sales, interact with your customers more easily, and manage your business more effectively.

• We've launched a new print lab partner: Fujifilm. This print lab is now available as an excellent choice for our Pro and Portfolio subscribers. All Basic and Power subscribers outside of EMEA (Europe, Middle East, & Africa) region have been transitioned to Fujifilm for processing their prints. Fujifilm is also now the supplier for all Keepsakes in these areas. Within EMEA, Loxley is the default lab. Key benefits to you and your customers include:
  • Fujifilm has labs all over the world, which will result in quicker and cheaper shipping for international customers. 
  • Access to high-quality prints and products at a cheaper price, meaning more profit for you AND more affordable prices for your customers.
• Introducing our new image processing engine! While everything on the surface remains familiar, we've meticulously upgraded our backend to ensure that your images are processed and presented with the highest quality. This improvement allows us to stay ahead of the curve and seamlessly support the latest advancements in camera technology, so you can continue to showcase your work at its best.

What’s Changed

• We updated Photo Sites to improve usability on mobile and tablet devices by optimizing space and standardizing action placements. For Pro and Portfolio users, Gallery Engagement Stats have been moved to the overflow menu for easier access. These changes enhance the user experience and prepare the platform for future mobile-friendly updates.
• We streamlined the Customizer by removing non-functional Buy Button customization options, making it easier for you to focus on the features that work seamlessly and enhance your store's appearance.
• We improved the download size label for Original-sized photos by including the image dimensions. This provides your buyers with more precise information about the actual size and quality of the photo they are purchasing, helping them make more informed decisions and ensuring they know exactly what to expect with their purchase.
• Android release 4.9.0
  • The option to create a folder is now visually disabled when you reach the maximum nesting depth, preventing you from going through the unnecessary steps only to encounter an error. This change saves you time and avoids frustration by making it clear upfront when further nesting isn’t possible.
  • We upgraded our video playback system by migrating to Google’s new Media3 library, providing you with improved video playback. This update not only elevates your current viewing experience but also readies our platform to leverage future improvements and features.
• iOS release 4.11.11
  • We upgraded the Auto-Upload experience by improving how failed uploads are managed, guaranteeing that your files are reliably uploaded without requiring extra effort from you when something goes wrong.
  • The RAW button that toggles the display of RAW/non-RAW assets in the asset picker has been removed, streamlining your asset selection process and reducing potential confusion when managing your files.
• iOS release 4.11.12
  • We fixed an issue where the upload and filter options would disappear when switching tabs and returning to Photos. Now, these essential tools are always visible, making for a smoother and more consistent workflow when managing your images.

Bug Fixes

We have an unrelenting commitment to addressing problems that impact you and your customers. Here’s a list of the issues we resolved this month: 

• Resolved an issue where users trying to checkout with PayPal were redirected back to the payment method page and had to re-enter their details.
• Corrected the shopping flow so that choosing "Select All" now properly selects all available images.
• Addressed a problem that prevented products from being added to the cart in some unlisted galleries.
• Eliminated the incorrect low-resolution warning on some proof delay orders.
• Ensured that original resolution photos are no longer mistakenly included in visitor downloads when photos are collected from galleries with different maximum display size settings. This issue was promptly resolved and affected only a small number of customers.
• Improved accessibility by adding alt tags to spacer images used in our UI.
• Updated the system to properly save changes made to a pricelist title and enhanced error messaging for common scenarios.
• Fixed a bug where zooming in and out on an image on larger iPhones caused other UI elements to shift across the screen.
• Clarified error messages by correcting the “invalid video codec” alert when an uploaded video does not meet minimum size requirements.
• Removed a restriction that prevented users from downloading from some password-protected galleries.

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